Report a complaint
We find it important that you are satisfied with our products and our service. However, things can go wrong – and if that happens, we are happy to resolve it as quickly and efficiently as possible.
Do you have a complaint about an order, delivery, or product? Let us know through the options below. We take every complaint seriously and will work with you to find a suitable solution.
How can you file a complaint?
You can file a complaint via:
Email: info@lasercutsupply.com
In your message, please specify as clearly as possible:
-Your order number (if you have it)
-What went wrong
-Any photos (in case of damage or wrong product)
What can you expect from us?
-You will receive a substantive response within 1-2 business days
-We always look for a suitable solution (replacement, return, refund)
-Complaints are carefully recorded and discussed internally